Operations
Operations runs the service and asset estate on one platform. Tickets, incidents, problems, change, configuration, assets, maintenance and knowledge share one view across IT and OT, so issues move from raised to resolved and recurring ones are engineered out.
Modules
From raised to resolved, on SLA.
The ticket lifecycle runs with SLA tracking and breach alerts, priority and aging triage, automated routing, and field and IT tickets in one queue.
From disruption to restored, minimum downtime.
Incidents are triaged by severity and priority with MTTR and SLA tracking, escalation and major-incident handling across IT and OT.
From recurring incident to permanent fix.
Root-cause analysis links incidents to problems and corrective and preventive actions, with known-error tracking and hotspot analytics.
From request to rollout, change under control.
Change requests run through CAB approvals, risk and impact assessment, freeze windows and emergency handling, with success-rate analytics.
One trusted CI map, blast radius included.
Configuration items, service topology and dependencies are mapped with impact analysis, CMDB health and hygiene, across IT and OT.
From buy to retire, one asset register.
The asset register tracks ownership, location, utilization, depreciation and warranty across IT and OT enterprise assets.
From schedule to done, maintenance on time.
Preventive and corrective maintenance runs with work-order scheduling across lines of business, on-time analytics and AI-assisted decisions.
From request to fulfilled, one auditable flow.
A service request catalog runs standardized fulfilment with approvals, audit trail, SLA tracking and self-service backlog visibility.
One repository for everything the organisation knows.
A central repository holds documents and articles in access-controlled spaces, with authoring, AI knowledge search, sharing and usage analytics.
How it works
Tickets and incidents are detected and triaged, resolved against SLA, and recurring ones become problems with permanent fixes, all on one configuration and asset map.
Operations runs the service and asset estate on one platform across IT and OT.